Return & Exchange Policy

• Returns and exchanges are a guaranteed right for all our customers and apply to all products available on our store.

• All products offered on our store are eligible for return or exchange in accordance with the terms and conditions outlined on this page.

• A product may be returned or exchanged provided that it is in its original condition at the time of purchase and remains in its original packaging.

• Return or exchange requests will be reviewed and approved within 3 business days.

• Once a return or exchange request has been approved, a courier will reach the customer within 3–5 business days.

• To request a return or exchange, please send a message via WhatsApp to the number provided on the shipping label, or contact us through the Contact Us page on our website.

• If the product is defective, damaged, or does not function as described, please take clear photos of the product and send them to us along with your city, address, and order number. Once verified, the product may be exchanged for another product.

• A full refund will be issued if the product received is significantly different from the description provided on the product page of our website.

• We are not responsible for customer expectations regarding the use or performance of a product that were not specifically stated on the relevant product page of our website.